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How siti88 Handles Your Personal Information

When you open an account and fund it through Touch 'n Go eWallet, Boost, or GrabPay, you share certain information with us.

Account data handled securelyLocal payment context includedYour rights explained clearlyContact path for data requestsApplies to all Malaysia access
siti88 How siti88 Handles Your Personal Information
DATA REQUEST CHANNELS

Reach Us About Your Privacy

You can contact our team directly if you want to review the data we hold, request a correction, or ask us to delete your account information. We aim to acknowledge every data-related request and route it to the right team without unnecessary delay. Use any of the channels below.

Team online

Live Chat

Open the chat widget inside your account dashboard. Our team can verify your identity and log a formal data request during the conversation, available through the account portal.

Email Support

Send your request to our support address shown in the account help section. Include your registered email so we can match the request to the correct account record.

Account Help Centre

The help centre inside your account settings includes a data and privacy section where you can submit a structured access or deletion request without contacting support directly.

DATA PRACTICES INSIDE SITI88

How We Protect and Manage Your Information

We apply security controls across every layer of your account — from the moment you log in with your OTP to the moment a withdrawal is verified against your registered payment method. Cookies, retention windows and third-party access all follow a defined policy that we review when regulations or our platform changes.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Login uses OTP verification tied to your registered mobile number. We flag unusual access — such as a new device or a location change — and may ask you to re-verify before your session continues.

Data Retention

Account and transaction records are kept for as long as required under applicable Malaysian law. Once that window closes, records are deleted or anonymised in line with our internal retention schedule.

Your Rights

You can request a copy of your data, ask us to correct inaccurate records, or request deletion of your account. We process these through our support channels and confirm completion by email.

Common Questions About Your Data on siti88

These are the questions we receive most often about how your information is handled. If your question is not covered here, reach out through live chat or the account help centre.

We collect your name, email address, date of birth, and the payment method linked to your account — for example, your Touch 'n Go eWallet or Boost account reference used at deposit.

We share only what is necessary to process a transaction — for instance, a payment reference passed to GrabPay or FPX to confirm a deposit. We do not sell your data to advertisers or data brokers.

We retain account and transaction records for the period required by applicable Malaysian law. After that window, records are either deleted or anonymised according to our retention schedule.

Yes. Submit a request through live chat or the privacy section in your account settings. We will verify your identity first, then provide a copy of the data we hold for your account.

Contact support via live chat or email with your registered account address. We will confirm your identity, process the deletion request, and send you a confirmation once it is complete.

Access to our platform depends on local law and is available only where permitted. This policy applies to all accounts registered through siti88, regardless of where you connect from.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.